Frequently Asked Questions

How much does it cost?

$12 USD

For the U.S. and Canada, shipping is included.

For International orders, there is a small international shipping fee of $2.

Which countries do you ship to?

We ship worldwide!

When will ni⋅col⋅lect ship each month?

The ni⋅col⋅lect Mail Club site is open all month for subscriptions.

We accept orders from the 21st of the previous month and

the 20th of the current month to receive the following month's edition. 

Orders are fulfilled and will ship out on the 1st week of every month. 

 

Ex) If you sign up between January 21st to February 20th, you will receive March's print. 

It will then be shipped out on the 1st week of March. 

When will I be billed?

Your membership will renew and be billed on the same day each month as your original subscription date.

Will I receive tracking information?

Mail Club orders are sent with regular postage via USPS and therefore do not include tracking information.

What if I didn't receive my order?

Please allow up to 14 business days for U.S. and Canada orders 

and up to 21 business days for international orders after you fulfillment confirmation.

If your order is outstanding for more than 2 weeks for domestic orders or

more than one month for international orders from the ship date listed on the site,

Please email us at: 

nicollect.mailclub@gmail.com

*KEEP IN MIND: peak holiday season can delay delivery. thank you always for your patience!

Can I Cancel?

You can cancel at any time via your account on our site.

Please see the account icon at the top right of the page.

There, you can cancel your subscription and make adjustments to your information.

Can I Return or get a Refund?

Unfortunately, we cannot offer refunds/returns on your order,

However, you can always cancel your subscription for future months.

Full year subscriptions paid in advance cannot be refunded once you begin receiving prints.