Refund policy

Returns & Refunds

Because each mailing includes physical goods that are prepared and shipped specifically for subscribers, returns and refunds are not available once an order has been processed or shipped.

If your package arrives damaged or you receive the wrong item, please email us at nicollect.mailclub.com within 24 hours of delivery with proof of damage so we can help resolve the issue.

All sales are final.

Cancellations

You may cancel your subscription at any time through your account.

Cancellations take effect before your next billing date. Payments already processed are generally non-refundable unless required by law.

Lost or Missing Mail

 If your package appears to be lost, please contact us. While we cannot guarantee replacement of items lost by the postal service, we will work with you to find a fair solution if possible. 

Please note: Once order has been delivered, we are not responsible for any stolen packages.